Responsible Play
Grailday is meant to be entertainment, not a way to make money. We build in limits on purpose, and you can tighten them further at any time from your account.
Your tools at a glance
| Tool | What it pauses | How long |
|---|---|---|
| Deposit limits | Adding money above the cap you set | Lower: right away. Higher: 24 hours after you ask. |
| Rapid-buy pause | New pack purchases only | 12 hours |
| Cool-off | New pack purchases and deposits | 1, 7 or 30 days |
| Self-exclusion | Your account | At least 180 days, or permanent |
Deposit limits
Set a daily, weekly, or monthly cap on how much you can add to your Balance. Lowering a limit takes effect immediately. Raising one takes effect 24 hours after you request it, so a limit increase is never something you can use to work around a limit you set in the moment.
Automatic pause on rapid buying
If your account shows a burst of repeat purchases in a short window, new purchases pause automatically for 12 hours. This never blocks selling a card back, withdrawing money you're eligible to withdraw, or shipping a card you already hold — it only pauses new pack purchases.
Cool-off
Take a short break from purchasing without closing your account. Cool-off periods are 1, 7, or 30 days and lift automatically when the period ends.
Self-exclusion
Close your account to new purchases for a minimum of 180 days, or permanently. Self-exclusion cannot be lifted early, cannot be lifted by asking support, and requires a fresh identity check before it can ever be lifted once the minimum period has passed.
Who can play
You must be 18 or older, or older where your state's law requires it (19 or 21 in some states). Grailday is not available in Florida, Nevada, Washington or outside the US. We verify your identity before your first withdrawal or shipping request.
If you need help right now
Help is free and confidential, whether or not you have an account with us:
- Call or text 1-800-522-4700 (National Problem Gambling Helpline)
- Visit ncpgambling.org